Urgente
Por que me quieren cobrar 6.99 si no eh pedido nada mi tarjeta esta vacía y todos los dia el banco me manda un correo diciendo que mi tarjeta no tiene nada y que ustedes quieren cobrar 6.99 qué pasa
iPhone XR, iOS 16
Question marked as
Welcome!
You have found the English-language version of Apple's User-to-User Communities. If you can post in English, you will get faster answers with less chance of our making a translation error.
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Comunidad de soporte de Apple oficial
To your question, we are not Apple. As your fellow end users we have no more access to Apple databases than you.
Start here:
If you see 'apple.com/bill' on your billing statement - Apple Support
The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.
If that is the case, only your CARD ISSUER or BANK can remedy it.
If Apple’s purchase history shows the purchase, continue with the instructions in that article.