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Our Apple Mac seems to have deleted all apps including the app store. I can't find them anywhere on any user and thing things I can find won't open.


Has anyone ever had this?

iMac 21.5″ 4K, macOS 10.13

Posted on Jun 7, 2023 6:43 AM

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Question marked as Top-ranking reply

Posted on Jun 7, 2023 6:47 AM

If a simple reboot of your Mac doesn’t fix things, see if the problem still happens in Safe mode (press and hold the shift key down at startup). It can take much longer to safe boot (5 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode is non-destructive to user data. It’s not a cure-all, but very often corrects weird software behavior by forcing the OS to do cache clearing and other housekeeping. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?


Often not required, but consider allowing the Mac to "soak" in Safe mode for a couple hours to allow maintenance routines and processes time to complete, then exit safe mode by restarting your Mac normally and re-evaluate the issue again.


2 replies
Question marked as Top-ranking reply

Jun 7, 2023 6:47 AM in response to Beckiemead

If a simple reboot of your Mac doesn’t fix things, see if the problem still happens in Safe mode (press and hold the shift key down at startup). It can take much longer to safe boot (5 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode is non-destructive to user data. It’s not a cure-all, but very often corrects weird software behavior by forcing the OS to do cache clearing and other housekeeping. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?


Often not required, but consider allowing the Mac to "soak" in Safe mode for a couple hours to allow maintenance routines and processes time to complete, then exit safe mode by restarting your Mac normally and re-evaluate the issue again.


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