Can't subscribe to internet calendar

I publish my work calendar from our Office365 server so I can view it on my other devices. The published calendar has the format "https://outlook.office365.com/owa/calendar/<some_private_token>/calendar.ics" or "https://outlook.office365.com/owa/calendar/<some_private_token>/calendar.html"


This has been working for several months, and a couple of days it stopped working. I cleared everything and republished the calendar from office365. I know the url is good since:

(1) I can access the .html one on a browser

(2) I subscribed to the .ics from my windows laptop and my windows VM


The problem is now with iCal on my Macbook. What I'm doing is using iCal on Macbook (running Ventura 13.31(a)):

(1) File->New Calendar Subcription->Paste link "https://outlook.office365.com.../calendar.ics"

(2) Click subscribe

(3) After about a minute with a window showing "Subscribing to "https:// ..." there's an error that comes up:

There was an error subscribing to the calendar

Calendar couldn't connect to outlook.office365.com. Make sure you're connected to the internet, and then try again later.

I can assure you I'm connected to the internet -- I'm posting this from the same laptop! and I can access the calendar using the url in a browser

(4) Tried the same with with "https://outlook.office365.com.../calendar.html" (which I'll restate to avoid anyone saying it's a url problem, I can access fine from a browser)

(5) I get an immediate error:

There was an error subscribing to the calendar

The data downloaded from https://outlook.office365.com.../calendar.html isn't valid

So I guess it does want the .ics file, but I get the error above

(6) Went back and tried with http://outlook.office365.com.../calendar.ics (notice I took the s out from http) and after about 15 seconds I get a message that says:

Insecure connection

The connection is not secure. Do you want to continue subscribing

(7) After about 30 seconds of "Processing ..." same error:

There was an error subscribing to the calendar

Calendar couldn't connect to outlook.office365.com. Make sure you're connected to the internet, and then try again later.


Any help from Apple Support?


I'm pretty sure this is an iCal issue (preempting you pointing me to other places) because:

  1. I can subscribe to the .ics calendar from two windows computers
  2. I can access the url with the .html file on any browser
  3. iCal is able to access outlook.office365.com with the .html link (in order to say the data isn't valid), so can it not access it then with the .ics link?


Would appreciate any help. This is very, very frustrating.

MacBook Air 13″, macOS 12.5

Posted on Jun 7, 2023 8:03 AM

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Posted on Jun 8, 2023 11:29 AM

After about 30 minutes with Apple Chat support, and a subsequent 30 minutes with phone support, no solution. Apple insists that Outlook from Office 365 doesn't "support iCal format", which is odd since everywhere else I'm able to subscribe to this calendar, and I used to be able to do it with the published Outlook calendar. Regardless, I found a solution: I installed Fantastical on my MacBook Air, iPhone, and iPad and everything works great, including the internet calendar subscription to the Outlook ICS that, allegedly, doesn't support iCal format 😏.

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Question marked as Best reply

Jun 8, 2023 11:29 AM in response to AP69

After about 30 minutes with Apple Chat support, and a subsequent 30 minutes with phone support, no solution. Apple insists that Outlook from Office 365 doesn't "support iCal format", which is odd since everywhere else I'm able to subscribe to this calendar, and I used to be able to do it with the published Outlook calendar. Regardless, I found a solution: I installed Fantastical on my MacBook Air, iPhone, and iPad and everything works great, including the internet calendar subscription to the Outlook ICS that, allegedly, doesn't support iCal format 😏.

Jun 7, 2023 8:49 AM in response to AP69

Just saw there was an available update to Ventura 13.4, so I installed that to see if it solves the issue. It didn't. Reading around the web it looks like Apple broke a bunch of stuff with iCal and Ventura -- shocking it's been months with Ventura out and it's still not solved.

Jun 7, 2023 9:03 AM in response to AP69

One more test. I opened (downloaded) the .ics url and imported it into iCal, and it worked great (of course as a static calendar). So the link url is good, and the calendar data is good -- more reason to think this is a problem with iCal subscribing to the internet calendar.


Apple Support, please?

Dec 13, 2023 8:23 AM in response to AP69

Just went down this same troubleshooting process with an Office 365 ics link that's worked for years on all my macOS and iOS devices. I did try republishing fresh links as well, but even if I successfully get the calendar added to my subscribed calendars it doesn't show any events.


Definitely a new issue for me (within the past month) - but having a native Calendar app with a comprehensive view of work/home life is a crucial feature for me...I do hope they prioritize it and will check out Fantastical in the meantime.

Can't subscribe to internet calendar

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