Hi all
Ive had my iPod pros for a couple of years and never had an issue but the last week or so they won’t connect to my iPhone or iPad. I’ve tried to reset them and they connect that first time and then they won’t connect again so I have to reset and reconnect.
Is there any thing else I can do?!
iPhone 13
Hello Kilda-torq,
To clarify, do you mean your AirPods Pro aren't connecting? If so, we recommend trying to resolve the issue by following the steps here: If your AirPods won't connect - Apple Support
These steps may help:
If you can't connect to your iPhone, iPad, or iPod touch
1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.
If not, can you tell us a bit more about what's going on?
Thanks.
Hello Kilda-torq,
To clarify, do you mean your AirPods Pro aren't connecting? If so, we recommend trying to resolve the issue by following the steps here: If your AirPods won't connect - Apple Support
These steps may help:
If you can't connect to your iPhone, iPad, or iPod touch
1. Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2. Put both AirPods in the charging case and make sure that both AirPods are charging.
3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5. Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7. Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8. Test your AirPods. If you still can't connect, reset your AirPods.
If not, can you tell us a bit more about what's going on?
Thanks.
Hello Kilda-torq
Thanks for that info.
Please contact Apple Support to investigate this with you further.
Thanks.
Thanks so much for your reply.
I googled the issue and already found this solution but it doesn’t work for me. Both devices can find the AirPods but they won’t connect for some reason.
iPod pro’s won’t stay connected
