My Apple Mail rule isn't working

Question

My Apple Mail rule isn't working

I submitted this question last week but I think I put it in the wrong product section.

I'm trying to forward notes that meet a set of criteria to another person's account. And so far, I've been unsuccessful. I've tried separating the commands into different rules and tried rearranging the order of the actions, but none of the notes are being forwarded.

Here's my latest setup.

My first rule is:

The address card for the recipient looks correct

and the second rule has the same tests as the first rule.

The second rule is working, but Kim is never receiving a copy of the mail.

Is there something very obvious that I'm overlooking?

I'm running Mail on my MacBookPro using macOS Monterey.

Chuck

MacBook Pro (M2 Max, 2023)

Posted on Jun 8, 2023 11:08 AM

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Answer 1

ku4hx

Level 7

23,592 points

Jun 8, 2023 2:44 PM in response to chuckbo-again

Apple mail rules is buggy and often doesn't work as expected. Search this forum and you'll find numerous threads on the subject.

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Answer 2

Jun 8, 2023 2:52 PM in response to chuckbo-again

Replace the forwarding rule with some other action—set the message to colored, for instance—and see if the rule is firing, and whether this might be the recipient of the forwarding rejecting the forwarded message, or filtering the arriving message as spam.

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Answer 3

Jun 8, 2023 2:53 PM in response to MrHoffman

Yes,

when I make a rule that colors the item, forwards it, and moves it to another folder, the message will be colored and moved but will not forward.

When I make a rule that colors the item and forwards it, then the message is colored but not forwarded.

From what I can tell, the rules run correctly — but the command to forward the note fails.

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Answer 4

Jun 8, 2023 3:28 PM in response to chuckbo-again

That usually means the message forwarding is getting blocked somewhere, or filtered as spam. It's not usually an issue with the mail rules, it's something with the connection to the recipient, or with the recipient's email.

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Answer 5

Jun 8, 2023 2:54 PM in response to ku4hx

I found some threads on the topic but I didn't find any that addressed this problem.

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Answer 6

Jun 8, 2023 5:23 PM in response to MrHoffman

I thought of that, too.

What I noticed is that the mail I'm trying to forward isn't in any of my outgoing mailboxes. Wouldn't I expect to see it there if it really were being forwarded?

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My Apple Mail rule isn't working

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