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My mom has an iPhone and and I'm not able to FaceTime her within the Messages app, nor am I able to from her contact card. The video icon is grayed out. I do not have any restrictions on that disables FaceTime. This is isolated to her contact only. Everything works fine for other iPhone users. Not sure what this is
iPhone 14 Pro Max, iOS 16
Sounds like she may not be signed into facetime on her phone.
How do you sign into FaceTime on an iPhone?
FaceTime “video” icon Grayed out for iPhone contact
