iPad Air 2 and 3 showing same issue - wont charge

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iPad Air 2 and 3 showing same issue - wont charge

I have an iPad Air 2 and 3, both are the cellular version with Air 2 at 64GB and Air 3 at 256GB. Both are having the same issue. Neither will show up when plugged into a computer. The Air 3 wont charge at all and the Air 2 will charge sporadically. When first plugged in it shows charging and then shortly thereafter it says not charging.

I have tried the following on the Air 3 to see if I could correct the issue with no positive results;

Tried different chargers and different cables that work with my iPhone 7 Plus and Air 4 - no luck

Tried cleaning out the charging port - no luck

Tried a force reboot - no luck

Tried completely wiping the iPad - no luck

The odd thing is if either iPad is completely off and I plug in a cable to charge it, the iPad will turn on and boot up but will not charge.

Is this an issue with the actual charging port or the ribbon cable connected to the charging port or is it a more serious issue?

I hate to get rid of them as they are both still fully functional and useful to me if I can get them charging again.

Any advice or ideas is greatly appreciated.

Dan

iPad Air (3rd generation)

Posted on Jun 9, 2023 5:48 PM

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LotusPilot

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Jun 10, 2023 3:05 AM in response to Mymacisback

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support

Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.

Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).

If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

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iPad Air 2 and 3 showing same issue - wont charge

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