I have been billed for services I didn't order. Orders are not shown in my Apple account, but in bank statement there were identified two payments done to apple.com/bill, where should I address this issue?

Question

florina1958 Author

Level 1

4 points

I have been billed for services I didn't order. Orders are not shown in my Apple account, but in bank statement there were identified two payments done to apple.com/bill, where should I address this issue?

I have been billed for services I didn't order. Orders are not shown in my Apple account, but in bank statement there were identified two payments done to apple.com/bill, where should I address this issue?

Posted on Jun 10, 2023 1:25 AM

Reply

Answer 1

Top-ranking reply

brbo

Level 8

40,579 points

Jun 12, 2023 8:13 PM in response to florina1958

Hi florina1958,

welcome to the Apple (user-to-user) Community.

Re: "I have been billed for services I didn't order."

"where should I address this issue?"

How to see what you were charged for:

If you see "apple.com/bill" on your billing statement – Apple Support

What can be labeled as Apple Services transactions

Music, movies, TV shows, stickers, books, and app purchases (from the iTunes Store, App Store, and Book Store). These are billed at the time of purchase. They can also include in-app purchases, pre-ordered music or movies, and subscriptions that automatically renew.

If you are charged for a subscription you do not want:

you would need to cancel that, so you aren't charged regularly.

If you want to cancel a subscription from Apple – Apple Support

How to report a problem:

https://reportaproblem.apple.com/?s=6

NB: To report a concern about an app, you must provide the URL of the app.

Find the URL for an app in the App Store to report a concern - Apple Support

If needed:

And if money has been deducted (not pending) for purchases etc.:

How to:

Request a refund for apps or content that you bought from Apple – Apple Support

The support websites listed below