why can’t i receive money on my apple pay

Hello audri67,

Thanks for posting in the Apple Support Communities. We're happy to look into this with you.

We understand that you're running into issues with Apple Pay/ Apple Cash. The article linked to your post, If your Apple Cash account is restricted or locked - Apple Support, discusses possible reasons why your account is locked.

If your Apple Cash account is restricted

Your account may be restricted if your identity verification fails multiple times, if there are multiple accounts tied to the same social security number, or if there's suspected fraud on the account. If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases with Apple Pay. You can't send or receive money, or add money to your account.

If your account is restricted and there are no instructions provided, contact Apple Support.

If your Apple Cash account is locked



Your account may be locked if there's suspected fraud on the account, or if additional security checks need to be completed. If your account is locked, you can't use Apple Cash to make purchases, send or receive money, add money to your account, or transfer money to your bank.

If your account is locked and there are no instructions provided, contact Apple Support.

As stated in the article above, you'll want to reach out to Apple Pay Support for assistance if there are no instructions provided to you on how to resolve the issue.

Apple Pay Support

Best regards.