Mail deletion acting up.

In January I wrote of a problem with deleting junk mail also deleting all mail in my inbox. The solution at the time ended up being removing items from the "System Preferences-Users and Groups-Login Items." Now after updating to Monterey 12.6.6 the problem is back. Any mail in my inbox will disappear when I erase mail in my junk mailbox. It doesn't matter if I use the 'delete' button or if I use "opt.-cmd-j". Both will also delete the mail in my inbox. If I move mail from the inbox to another box, such as "Vendor Receipts" the mail stays in place. At the same time, if I read an incoming message on my iPad the message disappears from my inbox but stays on my iPads inbox. This is a relatively new phenomena. Any suggestions or advice?

iMac 27″, macOS 12.6

Posted on Jun 10, 2023 8:34 PM

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Question marked as Top-ranking reply

Posted on Jun 12, 2023 8:09 PM

Just checking, did you...


Delete these files & restart...


~/Library/LaunchAgents/com.geerit.stage.agent.plist

~/Library/LaunchAgents/com.macpaw.CleanMyMac4.Updater.plist


~/Library/LaunchAgents/com.huion.TabletDriverAgent.plist

~ tilde indicates your user library folder

Apple hid the Users' Library folders...


Method 1:

1 From the Finder, select the Go menu at top of the screen, and choose Go to Folder.

2 In the window that opens, enter ~/Library, and click Go.

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15 replies
Question marked as Top-ranking reply

Jun 12, 2023 8:09 PM in response to japper1

Just checking, did you...


Delete these files & restart...


~/Library/LaunchAgents/com.geerit.stage.agent.plist

~/Library/LaunchAgents/com.macpaw.CleanMyMac4.Updater.plist


~/Library/LaunchAgents/com.huion.TabletDriverAgent.plist

~ tilde indicates your user library folder

Apple hid the Users' Library folders...


Method 1:

1 From the Finder, select the Go menu at top of the screen, and choose Go to Folder.

2 In the window that opens, enter ~/Library, and click Go.

Jun 12, 2023 2:04 PM in response to japper1

AHA, cleaner apps & Antivirus...


We need to see what all is running & machine specs, a report from this will not display any personal info...


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Pastebin is a good place to paste the whole report if you capture the URL while there…


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

Jun 14, 2023 8:54 AM in response to japper1

Several hours after I deleted the Plists, the computer started acting up. Displays on the screen saver would start hanging up while changing as would software when opening and closing. Commands were slow to complete. Finally just reloaded Mac OS as trying to recover from backup kept giving a "Need Migration Assistant" warning.

Everything works normally now with mail still sending read messages to Favorites.

Jun 12, 2023 11:09 AM in response to BDAqua

Okay, I troubleshot all devices and found that the problem is with the mail software on my Mac and within the primary user interface. Mail works fine in the secondary user interface. Also, I have never used the "Favorites" option but brought it in play and found that all messages once read are transferred to the "Favorites" mailboxes. That includes messages my primary account "Inbox" and "Junk". They are not being deleted like I first described.

Another puzzler about Monterey's Mail is their creation of "On My Mac" mailboxes that I have not been able to rid myself of.


Anyway, I could not find anything in Mail Preferences that controls routing to or deleting "Favorites" so I am now using it instead of my Primary account. It works, but not like it should be.

Jun 11, 2023 8:11 AM in response to BDAqua

I checked and the inbox is not linked to trash as far as I can tell. However, my Accounts screen looks nothing like that displayed on your link. Also I have discovered that your message got deleted as soon as I left my inbox and returned, but your message was still on my iPAd. Normal deletions delete on all machines. I checked everywhere I could in Preferences but found nothing untoward. Any other suggestions woul be appreciated.

Jun 12, 2023 1:49 PM in response to BDAqua

No. I just have a basic mail setup with one account and then the cloud account that seems to be mandatory. I have removed mail from being accessed by the cloud.

I just want to say thanks for your interest and suggestions so far. Since I know where the messages are now going, I can live with the current glitches, but I have to admit I would like to know what has caused them and how to correct the problem. In January it turned out the problem was caused by an app called Dr. Antivirus, I think, that was in the "Sys. Preferences-Users and Groups-Login" area. I removed it from the login section and then finally just got rid of it. I have an app, Cleaner One Pro, that is from the same developer and have been thinking of getting a new cleaner app and removing this one. Just haven't got around to it yet.

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Mail deletion acting up.

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