You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Vgaru
Vgaru Author
User level: Level 1
4 points

сканер hp laserjet 3055

hp laserjet 3055 scanner. Imac 2011 (HiSierra) does not see the scanner, there is no driver in the manufacturer's package. the printer is working fine. the device itself (photocopying) also works fine. when you try to start the scanner, it offers to install the software, and then gives the error -9945 (the software for this device is not installed). installing the HP driver package didn't help. please help, maybe someone knows where to get the HP laserjet 3055 MFP driver. support for the model has been suspended on the manufacturer's website. thank you in advance)))


iMac 27″, macOS 10.13

Posted on Jun 10, 2023 11:37 PM

Reply
Question marked as Top-ranking reply
User profile for user: Allan Jones
Allan Jones
User level: Level 9
72,368 points

Posted on Jun 11, 2023 8:45 AM

Welcome!


Try using the Image Capture app included with macOS to see it it detects the scanner:


Use Image Capture to scan an image - Apple Support


I've used only Image Capture for all scanning for over ten years and three different multi-function devices. It is more reliable and easier to use than most printer software versions. If the computer recognizes the printer at all, Image capture should work.


If HP does not have the software then I consider it unavailable. Too many sites offering "free" drivers are happy to give you a nasty adware infestation bundled with the "free" driver.


This Apple article says NOT to download scanner software but rather let the Printer setup software available to System Preferences in macOS do it.


Set up a scanner to use with Mac - Apple Support


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Allan Jones
Allan Jones
User level: Level 9
72,368 points

Jun 11, 2023 8:45 AM in response to Vgaru

Welcome!


Try using the Image Capture app included with macOS to see it it detects the scanner:


Use Image Capture to scan an image - Apple Support


I've used only Image Capture for all scanning for over ten years and three different multi-function devices. It is more reliable and easier to use than most printer software versions. If the computer recognizes the printer at all, Image capture should work.


If HP does not have the software then I consider it unavailable. Too many sites offering "free" drivers are happy to give you a nasty adware infestation bundled with the "free" driver.


This Apple article says NOT to download scanner software but rather let the Printer setup software available to System Preferences in macOS do it.


Set up a scanner to use with Mac - Apple Support


Reply

сканер hp laserjet 3055

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up