I have an HP Inspiration 7200e printer that is connected to my Mac desktop. When I try to scan, the message I receive is that the scanner is not connected to the computer. On-line search says to update the driver. Lots of how to for PCs, but I can't find anything for Apple.
iMac 27″ 5K, macOS 13.6
First, check that your computer indeed sees (or doesn't see) your printer & scanner. Make sure your 7200e is connected to your Mac and is turned on. I am assuming it's connected via a USB cable.
Open Apple > About This Mac > System Report > Hardware > Printers. Is your HP 7200e printer listed there?
Then, still in System Report > Hardware, click on USB. Is your HP 7200e scanner listed there?
What app are you using to scan? HP Smart App? Image Capture? Something else?
First, check that your computer indeed sees (or doesn't see) your printer & scanner. Make sure your 7200e is connected to your Mac and is turned on. I am assuming it's connected via a USB cable.
Open Apple > About This Mac > System Report > Hardware > Printers. Is your HP 7200e printer listed there?
Then, still in System Report > Hardware, click on USB. Is your HP 7200e scanner listed there?
What app are you using to scan? HP Smart App? Image Capture? Something else?
I didn't see the HP Inspiration 7200e on Apple's list of AirPrint-compatible printers.
About AirPrint - Apple Support
The Technical Specifications for the HP Envy Inspire 7200e series (same printer?) mention AirPrint.
https://support.hp.com/us-en/product/product-specs/hp-envy-inspire-7200e-series/2https://s
Looks like HP wants you to download a "HP Smart for Desktop" app from the Mac App Store, and use it to set up the printer and scanner.
https://support.hp.com/us-en/drivers/selfservice/hp-envy-inspire-7200e-series/2100385901
https://support.hp.com/us-en/document/ish_1716406-1413451-16
https://apps.apple.com/us/app/hp-smart-for-desktop/id1474276998?mt=12
Though Apple claims that "If you have a multifunction AirPrint printer and scanner, you don’t need to check for software updates."
Set up a scanner to use with Mac - Apple Support
Printer works, scanner doesn't
