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iphone 6 plus does not turn on

Hi, I'm not able to turn on my iphone 6 plus with serial number *****. It stopped working suddenly since 3rd of June. I tried to download and update the latest iTunes software, but unsuccessful to install. What shall I do?


[Personal Information Edited by Moderator]

Posted on Jun 11, 2023 12:51 AM

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Question marked as Top-ranking reply

Posted on Jun 11, 2023 1:02 AM

if it was me then I would


try restarting the ios device Force restart iPhone - Apple Support and

check if it resolved it if it did not


then I would try Restore your iPhone, iPad, or iPod to factory settings - Apple Support - Apple Support if that did not resolve it then I would


contact apple about repair Contact - Official Apple Support

5 replies
Question marked as Top-ranking reply

Jun 11, 2023 1:02 AM in response to zhaghdoost

if it was me then I would


try restarting the ios device Force restart iPhone - Apple Support and

check if it resolved it if it did not


then I would try Restore your iPhone, iPad, or iPod to factory settings - Apple Support - Apple Support if that did not resolve it then I would


contact apple about repair Contact - Official Apple Support

Jun 11, 2023 1:01 AM in response to zhaghdoost

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support



  1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
  2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

iphone 6 plus does not turn on

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