Asking PUK

Normally this happens only when you use the SIM pin that requires you to enter the pin after restart or when your SIM is removed and replaced. If the SIM pin is entered with the wrong number too many times (I think 3), then it will ask for the PUK code. If the PUK code is entered incorrectly too many times, then it will disable the SIM card, requiring it to be replaced by the carrier. Both the SIM pin and the PUK code are only available by your carrier. Make sure you contact them before the wrong PUK code is entered too many times.

A nightly update will not cause this to happen and if you do not use a SIM pin, there is no reason for the phone to ask for the PUK code. If you do use a SIM pin, then there would be 2 instances where the PUK code message would come up.

• Someone had physical access to your phone and entered the wrong code
• A cracked screen could cause "ghost" touches that randomly detects touches on the screen

Keep us updated on anymore information you have that would lead to a solution.

Mac Jim ID wrote:

• Normally this happens only when you use the SIM pin that requires you to enter the pin after restart or when your SIM is removed and replaced. If the SIM pin is entered with the wrong number too many times (I think 3), then it will ask for the PUK code. If the PUK code is entered incorrectly too many times, then it will disable the SIM card, requiring it to be replaced by the carrier. Both the SIM pin and the PUK code are only available by your carrier. Make sure you contact them before the wrong PUK code is entered too many times.

A nightly update will not cause this to happen and if you do not use a SIM pin, there is no reason for the phone to ask for the PUK code. If you do use a SIM pin, then there would be 2 instances where the PUK code message would come up.

Someone had physical access to your phone and entered the wrong code

• A cracked screen could cause "ghost" touches that randomly detects touches on the screen

Keep us updated on anymore information you have that would lead to a solution.

Excellent analysis. I will add 2 other possibilities:

• A failing lightning cable can also cause the “ghost” touch experience that you mentioned
• A failing display, even if it is not cracked, can also be responsible for ghost touch experiences.

That’s certainly unusual.

Assuming no one had physical access to your phone overnight … ??? … a call to your carrier might be in order.

Do you normally use a SIM PIN ?

If you don’t have access to your SIM’s PUK, it can only be obtained from your carrier.

No, your iPhone was not hacked. But you'll need to contact your carrier for your PUK code if you don't know it.

If you're phone is asking you for a SIM unlock key and you don't have one, you should contact your cell carrier.

Try reading the information in the discussion thread before posting.

This has already been answered. Contact your cellular carrier.

Do you normally use a SIM PIN ?

stellena wrote:

It was asking for Puk code when I finally figured out how to get the PUK code I didn’t know where to put it so I went out and bought a new phone which is this one

You could just have gotten a new SIM.

Thank you.

It was asking for Puk code when I finally figured out how to get the PUK code I didn’t know where to put it so I went out and bought a new phone which is this one

Yes, I guess I don’t know what I’m doing

Can I get the PUK code and where do I put it?

Can I get that PUK code and where do I put it the code?