Hi,
Working on Macbook Pro 2020, MacOS Ventura 13.3.1
Apple ID is based in South Africa.
I want to add additional languages to download in Apple TV. However the + button is greyed out. It only allows me to have the system/original Audio Language.
How do I enable this feature, or at least just add one more language (German).
Thanks!
MacBook Pro 13″, macOS 13.3
You need to turn the "Download Option" off of "Most Compatible" to "High Quality" or "Fast Downloads".
Hey there ryanhardt,
Thanks so much for using Apple Support Communities.
We want to help you figure out what might be going on with your Apple TV and why you aren't able to add a language in Settings. Whenever we're troubleshooting these types of unexpected issues on Apple TV, we have a couple of basic troubleshooting steps that are best to start with. They are great starting steps because they often resolve unexpected issues and set a good foundation for troubleshooting further if need be.
Our recommendation is to start with the steps below and test the issue after each one to see if you have any luck adding a language:
We hope this does the trick for you!
Cheers.
Thank you nathan430
Just for clarity - this is the Apple TV/Apple TV+ app on my MacBook Pro.
Working on Macbook Pro 2020, MacOS Ventura 13.3.1
I did those two things, but with no effect. The "download addition languages" is still greyed out.
Kindly advise any other solutions.
Also note, I am registered in South Africa with English as the main language. Could it be that Apple is limiting South Africa for some reason?
Best,
Ryanhardt
Hello,
Did you find a solution ? as I have the same issue. I am based in Switzerland and all my downloads are now in German... I would like English.
Thanks
Ian
Hello ryanhardt,
Thanks for clarifying this was on your MacBook and for taking those steps on that device. To continue, we want to provide this article that details the steps to take to add a language: Set audio languages for downloaded items - Apple Support. You would follow this guidance:
on your Mac, choose TV > Settings, then click Playback.
at the bottom of the Download Audio Languages list.To remove a language from the list, select it and click 
."
If those are the steps you are taking, let's continue looking into this. Are you able to boot your computer into safe mode? When you do this, you’ll see some unusual behavior from the display; this is to be expected. Booting into safe mode will disable any startup and login items from automatically opening, which can help us to isolate the source of the issue further. Please follow the steps in this article: How to use safe mode on your Mac - Apple Support.
Please test that out for us and let us know if the behavior is present in safe mode also. We hope this helps. Take care.
Apple TV - Download additional languages is Greyed Out
