AirPods Pro Gen 2 low call volume on MS Teams on Windows 11

When using the AirPods Pro (2nd generation), the volume is normal when not in a call. However, during calls, the volume is significantly lower. It appears that connecting AirPods Pro (1st generation) does not result in the same issue.


It would be helpful to know if others have experienced the same issue with AirPods Pro (2nd generation) on Windows 11 when using Microsoft Teams or Zoom. Thanks.

Posted on Jun 12, 2023 8:06 PM

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Posted on Sep 7, 2023 12:28 PM

I just had this issue and solved it! All you need to do is, when you're on a call (whether it's MS Teams, Zoom, or Ring Central), turn the volume up by using the stem on the AirPods. If you don't know how to do this, you can swipe upwards on the front side of the AirPod stem. I would recommend turning this all the way up. You know when it's at 100% because you'll hear a higher pitch noise than when you are just increasing the volume. Then, change the volume on your computer to the appropriate volume.


I think this is happening because there are two volumes. The first is a master volume that's used when you aren't in a call. The second volume is only used when you are on a call, but it is layered under the master volume. So if the master volume is really low, no matter how high you make the call volume, it can't make up for the master volume being really low. The issue arises because the AirPods can only adjust the master volume, which is hidden when you are on a call.

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Jan 23, 2025 4:11 AM in response to SparnoAcorn

Folks,


I came across this thread discussing issues with the AirPods 4th Gen, and I encountered a similar problem. After purchasing the AirPods 4th Gen, I found that I couldn't use them for office MS Teams calls due to low/very feeble audio volume while with other apps it is perfectly working fine ex: Youtube. I tried all possible solutions, including using the stem to increase the volume, but had no luck. I went through all the system settings, but still no success. Has anyone managed to fix this issue with the AirPods 4th Gen? Please advise.


I followed the discussion and performed all the suggested actions, but still no luck.

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AirPods Pro Gen 2 low call volume on MS Teams on Windows 11

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