AirPods Pro Gen 2 low call volume on MS Teams on Windows 11

I just had this issue and solved it! All you need to do is, when you're on a call (whether it's MS Teams, Zoom, or Ring Central), turn the volume up by using the stem on the AirPods. If you don't know how to do this, you can swipe upwards on the front side of the AirPod stem. I would recommend turning this all the way up. You know when it's at 100% because you'll hear a higher pitch noise than when you are just increasing the volume. Then, change the volume on your computer to the appropriate volume.

I think this is happening because there are two volumes. The first is a master volume that's used when you aren't in a call. The second volume is only used when you are on a call, but it is layered under the master volume. So if the master volume is really low, no matter how high you make the call volume, it can't make up for the master volume being really low. The issue arises because the AirPods can only adjust the master volume, which is hidden when you are on a call.

AirPods 4th Gen - same issue, no volume control on the stem

I experience the same issue with my new AirPods 4th Gen. However, the AirPods 4 can't adjust the volume using the stem. Please help resolve! Tried to adjust settings within Device manager, Teams, etc. But no luck. The audio is perfect when only listening to musi etc, but when on a call, then volume becomes very low.

This was never an issue with my previous AirPods

This fixed the issue for me. It looks like Windows is detecting communication and reducing other sounds for the call, not taking into account that the sounds are the actual call!

Press Windows key + R, to open Run dialog box.

Type mmsys.cpl and click on OK.

Go to Communications and select Do nothing.

For me the opposite/other person voice was coming pretty low, i was barely hearing his voice.

Fix:

Please select the below settings in your Microsoft Teams Audio setting and restart your laptop. This has fixed my issue. In microphone section , please select the laptop microphone not air pods.

I too have the exact same issue with my new AirPods 4th Gen & they don't have the volume control option through stem. Tried many ways but couldn't increase the volume for MS Teams calls although it works perfectly for Media & Music on my Windows 11 Laptop. Can someone help please?

Thank you! I wasted hours uninstalling, resetting, reconnecting my AirPods, fiddling with various sound settings and volume sliders to no avail. And all I had to do was raise the volume on the AirPods.... ::facepalm::

Facing exactly the same issues with my new AirPods 4, and they don't have stem volume control. Any ideas on how to resolve this issue?

To anyone else that has tried manually adjusting volume using the stem:

I had to go into my settings then select the headset and change the channels from 2 to 1. After doing this I was able to adjust the volume manually using the stem.

Thanks alot! This worked out for me, and all I had to do was to learn how to increase the volumen on my Airpods Pro!

BROOO...... THANK YOUUUU.... This was bugging me for so long...

This didn’t work for me. Swiping either Pod’s volume it would just play the ding that it’s already at maximum volume.

What did fix it for me was installing this app from the store called MagicPods. It cost $2. They have trial so you can see if it fixes it for you too. Not sure what having that app installed does but volume is now normal when using my AirPods

Hey SparnoAcorn,

We'll be happy to help out with this! Try cleaning the AirPods Pro using the proper procedure here, then see if that helps with call volume: How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support. If that doesn't help, does it seem to only happen when using the specific programs you mentioned? Does it occur when listening to other types of audio on the same computer? This information will help us isolate the issue a little more.

Keep us updated!

The way it worked on my end was to delete or unistall all airpod devices from the computer and then reinstall the new airpods 4. Hope it works!

Can confirm the trying to increase volume using the stem does not have any effect if the Windows volume is at 100%. AirPods Pro 2 volume when connected to Windows PC is very low to where they are unusable. Problem is isolated to Pro 2 (I have Pro 1 and AirPods 3 - neither ones have this problem - only the Pro 2).

Just a note, I typically use the left Airpod alone, swiping up on that did not work, but inserting the right airpod and swiping up did work. So it seems at least in my case that the Teams/Zoom/WebEx (all have same issue) volume is controlled by the RIGHT airpod. Hope this helps as I was swiping up on my left airpod and becoming frustrated.