Coconut says my iPad Air 3 battery is at 70% but Apple says 90%

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Coconut says my iPad Air 3 battery is at 70% but Apple says 90%

The battery performance of my iPad Air 4 - for which I have AppleCare+ - has deteriorated in the last few months. I can barely get 2 hours out of it watching YouTube.

Coconut Battery says it’s at 70%, so I took it into an Apple Store to see if it could be replaced.

I was stunned when the genius told me it was fine - at 90% in fact, according to their diagnostic - although I couldn’t see anything on her screen that said that.

Coconut and Apple agree on the cycles: 490

There’s nothing wrong with my iPad apart from the obviously dying battery, so I don’t want to buy a new one just yet.

How can Apple and Coconut battery diagnostics be so different?

iPad Air (3rd generation)

Posted on Jun 12, 2023 10:37 PM

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LotusPilot

Community+ 2025

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Jun 13, 2023 12:48 AM in response to Thunderclutch

Coconut Battery and Apple’s diagnostics may differ - as Apple’s software will be able to access proprietary diagnostic info that will be beyond reach of commercial utility software. When considered against specification, the 90% figure that you quote is broadly consistent with anticipated health after 490 charge cycles.

Apple’s battery specifications state that an iPad battery should retain ~80% of its initial capacity (when new) after 1000 full recharge cycles. Apple will only offer battery replacement service when their own diagnostics indicate battery health <80%.

Given that Apple’s battery replacement service will exchange your iPad for a renewed/reconditioned iPad of the same model and specification - in lieu of replacing the battery within your own iPad - Apple seemingly will not offer battery replacement service until the 80% threshold has been passed.

If you visit an Apple Authorised Service Provider (AASP) instead of Apple, the AASP might offer a paid battery replacement for your own iPad - returning your own iPad to you.

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Coconut says my iPad Air 3 battery is at 70% but Apple says 90%

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