I have enough storage but my photos say my icloud storage is full and it won’t allow me to back up my icloud

I have 128 gb and only have of them are used but my photos say my icloud is full and it won’t allow me to back up my icloud. It says I need to add more storage but I have storage. How can I fix this problem? Please help :(

iPhone 14 Pro Max, iOS 16

Posted on Jun 12, 2023 11:57 PM

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Question marked as Top-ranking reply

Posted on Jun 14, 2023 12:31 PM

Hello jasminecarbajal,


It sounds like there may be some confusion and we'd be happy to clear that up. iPhone storage and iCloud storage are two different things. 128GB refers to your iPhone storage capacity. iCloud storage above 5GB requires a subscription. You can learn about the difference between your device storage and iCloud storage here: What's the difference between device storage and iCloud storage? - Apple Support


If your iPhone is telling you your iCloud storage is full, you can learn how to upgrade it here: Upgrade to iCloud+ - Apple Support


These steps may help:

How to upgrade on your iPhone or iPad
1. Go to Settings, then tap your name. 
2. Tap iCloud, then tap Manage Account Storage or Manage Storage. Or scroll down and tap Upgrade to iCloud+.
3. Tap Buy More Storage or Change Storage Plan.
4. Choose a plan and follow the onscreen instructions.


Thanks.

1 reply
Question marked as Top-ranking reply

Jun 14, 2023 12:31 PM in response to jasminecarbajal

Hello jasminecarbajal,


It sounds like there may be some confusion and we'd be happy to clear that up. iPhone storage and iCloud storage are two different things. 128GB refers to your iPhone storage capacity. iCloud storage above 5GB requires a subscription. You can learn about the difference between your device storage and iCloud storage here: What's the difference between device storage and iCloud storage? - Apple Support


If your iPhone is telling you your iCloud storage is full, you can learn how to upgrade it here: Upgrade to iCloud+ - Apple Support


These steps may help:

How to upgrade on your iPhone or iPad
1. Go to Settings, then tap your name. 
2. Tap iCloud, then tap Manage Account Storage or Manage Storage. Or scroll down and tap Upgrade to iCloud+.
3. Tap Buy More Storage or Change Storage Plan.
4. Choose a plan and follow the onscreen instructions.


Thanks.

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I have enough storage but my photos say my icloud storage is full and it won’t allow me to back up my icloud

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