Magsafe stopped charging my iPhone 12ProMax

All of a sudden stopped charging. IOS=16.5, no phone case, powered off/on, tried several chargers and still not charging ( the phone charges fine with a lightning cable). Unfortunately I dont have another iPhone to test the magsafe. Some articles here show this happened on IOS-14 back in 2022, followed the suggestions, there was no indication of a solution given.

Posted on Jun 14, 2023 7:31 AM

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Posted on Jun 16, 2023 8:07 AM

Thanks for the response Missy5937, I don't have a Magsafe Battery Pack" it is a regular "Magsafe Charger" it is the usb-c type, after trying several things, I borrowed one from my neighbor and the iPhone charged with it. This magsafe charger is only 2 years old and it was always plugged in unless I took it with me when traveling. Seems odd that it will go bad this soon. Normally apple accessories last a very long time, so the question now becomes what is the lifespan of an Apple USB-C Magsafe Charger

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Jun 16, 2023 8:07 AM in response to Missy5937

Thanks for the response Missy5937, I don't have a Magsafe Battery Pack" it is a regular "Magsafe Charger" it is the usb-c type, after trying several things, I borrowed one from my neighbor and the iPhone charged with it. This magsafe charger is only 2 years old and it was always plugged in unless I took it with me when traveling. Seems odd that it will go bad this soon. Normally apple accessories last a very long time, so the question now becomes what is the lifespan of an Apple USB-C Magsafe Charger

Jun 15, 2023 3:42 PM in response to vhugofromatlanta

Hello vhugofromatlanta,


Thanks for posting in the Apple Support Communities. We're happy to look into this with you.


We recommend following the recommendations in article, How to use your MagSafe Battery Pack - Apple Support. Be sure to review the details below from section "Learn More".


* MagSafe Battery Pack was designed to attach directly to your iPhone or through a case with MagSafe. If you use any other case that holds items like credit cards, remove them before charging with your MagSafe Battery Pack.
* Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80%. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.
* MagSafe Battery Pack includes a charge management feature to help maintain battery health in cases where your MagSafe Battery Pack is connected to power for prolonged periods of time.
* If you have Optimized Battery Charging turned on, you'll see a notification on the Lock screen that says when your iPhone will be fully charged. If you need to have your iPhone fully charged sooner, touch and hold the notification, then tap Charge Now.
* If you keep your iPhone in a leather case while charging with your MagSafe Battery Pack, the case might show imprints from compression of the leather. This is normal, but if you're concerned about this, consider using a non-leather case. 
* Learn about the magnets in MagSafe products.


If you continue to experience issues, contact Apple Support for additional help. You can reach them at Get Support.


Best regards.

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Magsafe stopped charging my iPhone 12ProMax

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