No airdrop between iPhone 14 and 13

Hi, my partner (iPhone 14 user) and I (iPhone 13) used to be able to airdrop easily- now none of our devices are discovered anymore.

We went through all the airdrop and wifi (on) settings but nothing moves. any suggestions? Cheers Julica

iPhone 13 Pro

Posted on Jun 14, 2023 11:00 AM

Reply
7 replies

Jun 18, 2023 9:55 AM in response to julica

Hello julica,


If you can receive an AirDrop from the iPhone 14 on your iPhone 13, but not send them, it suggests they may need to check their settings. For example, they may need to turn on receiving. You can learn how to do that here: How to use AirDrop on your iPhone or iPad - Apple Support


These steps may help:

To choose who can see your device and send you content in AirDrop:
1. Go to Settings, then tap General.
2. Tap AirDrop, then choose an option.


Thanks.


Jun 16, 2023 7:57 AM in response to julica

Hi julica,


Thanks for connecting with us here in Apple Support Communities. Let's make sure that both devices are running the latest iOS version. This can be verified by going to Settings > General > Software Update. You'll also want to make sure that both Wi-Fi and Bluetooth is enabled on your devices as well.


Check out this article as it may help to address the issue you're facing: How to use AirDrop on your iPhone or iPad


Kind regards.

Jun 18, 2023 6:22 PM in response to julica

Hi julica,


Previously you indicated


Iphone 14 CAN airdrop to Iphone 13, only not the other way round.


and just now


 Iphone13 pro is still not dicovered by any other mac device.


The first statement suggests that the iPhone 14 is able to see and AirDrop to the iPhone 13 and the latter statement suggests the iPhone 13 is not appearing on any device.


Assuming that AirDrop is working as expected on the iPhone 14 and Mac but not the iPhone 13 and the other steps you've tried have not helped and you've ensured that Personal HotSpot is not in use on either device, contact Apple Support to investigate this matter further.


Regards.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No airdrop between iPhone 14 and 13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.