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iPhone 13 - call fails

I just upgraded to an iPhone 13 from the X, and everything seemed okay until I tried calling my CVS store and received a call fail, then I tried calling a friend in Louisiana and received the same call fail. However, I had received other calls and could make calls too, such as to my neighbor? I noticed I now have two lines, a primary and a personal? Could that have something to do with it? There seems to be no rhyme or reason to this issue.

iPhone 13, iOS 16

Posted on Jun 15, 2023 7:06 AM

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Question marked as Top-ranking reply

Posted on Jun 17, 2023 8:39 AM

Hello Twamie,


Thanks for using the Apple Support Communities!


If you're noticing that your device seems to have two lines set up, you'll want to reach out to your mobile carrier to confirm what's happening and how to best resolve that.


Cheers!

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iPhone 13 - call fails

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