I can’t access my iCloud, Media &Purchases icon, why?

Hi MinJs,

It sounds like you need help viewing your account info on your iPhone and we want to help.

Are you seeing an error when you're accessing this menu? Normally, you would tap on Media & Purchases, then View Account to review options.

If you're seeing a connection error, try using another Wi-Fi or your cellular connection for help.

Try closing Settings and restarting your iPhone if you haven't already:

Close an app on your iPhone or iPod touch

Restart your iPhone

Thanks for using the Apple Support Communities.