I keep seeing that there is a billing problem with previous purchase' or that 'verification is required'. I have tried to change my payment method but that doesn’t help.

Question

Level 1

4 points

I keep seeing that there is a billing problem with previous purchase' or that 'verification is required'. I have tried to change my payment method but that doesn’t help.

I keep getting the message that there is a billing problem with previous purchase' or that 'verification is required'. I have tried to change my payment method but that doesn’t help. Getting an apple gift card also doesn’t work as there is no unpaid balance.

Does anyone know how to fix this problem? There’s simply no unpaid balance and I have no clue what else to try to fix this.

iPad Air 2, iPadOS 15

Posted on Jun 15, 2023 4:52 PM

Reply

Answer 1

Jun 15, 2023 7:28 PM in response to Pawcahontas

Since none of the self-help solutionsthat I could recommend with support articles appear to resolve your situation, ask Apple for help. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - Contact Apple for support and service - Apple Support

Reply

I keep seeing that there is a billing problem with previous purchase' or that 'verification is required'. I have tried to change my payment method but that doesn’t help.

Similar questions