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I am the Legacy Contact for my now deceased step-dad on his iPhone. I now cannot log his Apple ID out of his phone to do a factory reset since the “Apple ID” was changed when the request went through.
what can I do to remove his Apple ID from the phone??
You may wish to contact Apple Support about this. I note that the legacy contact article only refers to getting access to data.
Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
You may wish to contact Apple Support about this. I note that the legacy contact article only refers to getting access to data.
Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support
I have no firsthand experience of your situation, but does it not simply work by entering the ID and password for the account that is currently set on the device?
Nope! I think something happens when the request to access his iCloud as the Legacy contact goes into effect. His original Apple ID now says invalid.
legacy contact
