Giving installer.app Full Disk Access

I recently struggled to install the latest version of a program I use daily. The installation ended with "Installation failed due to unknown issue" (loosely translated from Norwegian).


I got help from the developer who asked me to add the installer.app to the list of applications with Full Disk Access.


After several tries I finally found the installer.app to add, ran the update-installer and was finally able to update my program successfully.


The only problem is that the installer.app disappeared from the list of Full Disk Access-apps right after the installation was complete.


My question is: why do we hav to do add the installer.app every single time we're installing new software or updates? Shouldn't it be saved after the first time giving it access? And if this is a known issue, why isn't the installer.app permanently on the list of apps with Full Disk Access?


Best regards,

Laurits

MacBook Pro 13″, macOS 13.4

Posted on Jun 16, 2023 7:44 AM

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Posted on Jun 18, 2023 3:24 PM

EternalOsmosis wrote:

Well if it’s not supposed to be added to the full disk access list, how am I supposed to install software an updates from the internet? I get the error-message every single time, unless I find that freaking installer.app and add it to the list.

If what you and everyone else on this thread are saying is true then it sounds like I have some serious issue on my computer.

Your computer seems to be working properly. That could be a built-in security protection that removes the installer from Full Disk Access.


The problem is that the software you are installing is unfamiliar with modern Mac security practices. You should find a replacement for any app that cannot be installed without Full Disk Access. Such software is very likely to fail at some point in the future. It is better to start searching now, while you can still use the software.

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Question marked as Top-ranking reply

Jun 18, 2023 3:24 PM in response to EternalOsmosis

EternalOsmosis wrote:

Well if it’s not supposed to be added to the full disk access list, how am I supposed to install software an updates from the internet? I get the error-message every single time, unless I find that freaking installer.app and add it to the list.

If what you and everyone else on this thread are saying is true then it sounds like I have some serious issue on my computer.

Your computer seems to be working properly. That could be a built-in security protection that removes the installer from Full Disk Access.


The problem is that the software you are installing is unfamiliar with modern Mac security practices. You should find a replacement for any app that cannot be installed without Full Disk Access. Such software is very likely to fail at some point in the future. It is better to start searching now, while you can still use the software.

Jun 20, 2023 9:51 AM in response to EternalOsmosis

Are you running any anti-virus apps, cleaning/optimizer apps, or third party security software? These types of apps are not needed on a Mac and will interfere with the normal operation of macOS. If you have any of these types of apps installed, then uninstall them by following the developer's instructions.


I've never encountered anything like what you have described here and I do install some third party software from "unidentified developers". Either you have apps I mentioned above, or @etresoft is correct that the apps you are using are just not made for current versions of macOS since an app properly made & distributed should not be having the problems you have described.

Jul 5, 2023 6:40 AM in response to EternalOsmosis

EternalOsmosis wrote:

The issue I’ve described initially started with a Dropbox related folder, but I did move the installer to the desktop, and reran the installer. The problem now is that all installers have the same problem, even though I download the installer.pkg directly to desktop.

Do you have iCloud enabled and syncing the Desktop folder? If so, maybe that is still the problem. Try running the installer from a location not being shared or synced to the cloud.


Have you tried booting into Safe Mode to see if the installer will run? We've given you the most likely culprits for causing this problem.


You may need to take your computer to a professional in order to help you figure things out. We don't have enough pertinent details and even if we did it still may require being able to see everything first hand and to explore the various system settings.


Jun 18, 2023 7:23 AM in response to leroydouglas

Hello again.


Just tried to install Yamaha USB Driver 3.1.4 for macOS. I tried to give Terminal.app full disk access, run the installer and it failed, just like I've explained earlier in this thread.


Again I found the installer.app within Macintosh HD -> System -> Library -> CoreServices, added it to the list of Full Disk Access applications, re-run the installer for Yamaha USB Driver, and it worked.


This seems tedious if this is the only way to download 3rd party applications from the internet. It seems like there's something blocking the installations from running properly.

Jun 18, 2023 1:44 PM in response to EternalOsmosis

Just tried to install Yamaha USB Driver 3.1.4 for macOS. I tried to give Terminal.app full disk access, run the installer and it failed, just like I've explained earlier in this thread.

Again I found the installer.app within Macintosh HD -> System -> Library -> CoreServices, added it to the list of Full Disk Access applications, re-run the installer for Yamaha USB Driver, and it worked.

This seems tedious if this is the only way to download 3rd party applications from the internet. It seems like there's something blocking the installations from running properly.

Confirm this is a package installer? You don't need Terminal to run a package installer. If this is a shell script you are calling the installer, you should contact the developer for instructions.


Installer.app doesn't need Full Disk Access. If it does to install that driver, good luck with the software as the developer is incompetent.

Jul 5, 2023 7:00 AM in response to EternalOsmosis

EternalOsmosis wrote:

Unfortunately that’s impossible, as there are only one software of this kind: NotePerformer. And the other software mentioned, Yamaha USB Driver, is for the sake of using a hardware connected to the computer. There are no other developers for such software. 😅😅😅

It doesn't mean this software is compatible or even well developed. You should not have had to dig down to find the other part of the installer package to approve it to run. The developer of the app should have the app working so all the end user does is double-click the app and it just installs, perhaps with a prompt to approve it.


It is also possible there is more than one thing going on with your Mac's setup & configuration as well.


Edit: Just because it is the only app available does not mean it is a good app or runs properly. You may need to work with the developer or try to find other options to do what you need to do...perhaps even get other hardware if necessary. Or you need to purchase a computer which the external hardware manufacturer supports. Not everyone supports macOS, or supports macOS well.

Jun 16, 2023 9:01 AM in response to EternalOsmosis

EternalOsmosis wrote:

I recently struggled to install the latest version of a program I use daily. The installation ended with "Installation failed due to unknown issue" (loosely translated from Norwegian).

I got help from the developer who asked me to add the installer.app to the list of applications with Full Disk Access.

After several tries I finally found the installer.app to add, ran the update-installer and was finally able to update my program successfully.

The only problem is that the installer.app disappeared from the list of Full Disk Access-apps right after the installation was complete.

My question is: why do we hav to do add the installer.app every single time we're installing new software or updates? Shouldn't it be saved after the first time giving it access? And if this is a known issue, why isn't the installer.app permanently on the list of apps with Full Disk Access?

Best regards,
Laurits


Never heard this as a way forward....


you give no specifics as to what software this is(?)


I would review the following help topics:


Safely open apps on your Mac


Open a Mac app from an unidentified developer


Install and uninstall apps from the internet or a disc on Mac


Allow apps to control other apps on Mac


Jun 16, 2023 9:34 AM in response to leroydouglas

Hey leroydouglas.


I’ve already been through the topics you provided, and none of them really touches this issue.


the reason I didn’t mention the software is because I’ve been using the same solution for different softwares:

  • Noteperformer 4.1.0
  • Yamaha USB Driver 3.6


As I stated I want to know why I can’t leave the installer app in the list of apps foto full disk access. It’s really weird that I have to do this every time I install a new software.

Jun 16, 2023 9:56 AM in response to EternalOsmosis

EternalOsmosis wrote:

• Hey leroydouglas.

I’ve already been through the topics you provided, and none of them really touches this issue.

the reason I didn’t mention the software is because I’ve been using the same solution for different softwares:
Noteperformer 4.1.0
• Yamaha USB Driver 3.6

As I stated I want to know why I can’t leave the installer app in the list of apps foto full disk access. It’s really weird that I have to do this every time I install a new software.


The installer has no business in Full Disk Access this is not your issue.


Support seems to be lacking for your 3rd party app.. Is it compatible with your macOS, I see reference to Windows7—which is a million years old...



Never heard of this issue having to add an installer to Full Disk Accesss, this is not normal interaction with installing third party applications...


Sounds more like a security settings... review—

Safely open apps on your Mac



Full Disk Access would be after you have installed the application and giving the app privileges to access other directories in your account.




Jun 16, 2023 11:15 AM in response to leroydouglas

When I open the .pkg the installer runs automatically. Every time I try to install a new software (Yamaha, NotePerformer, Dorico, or whatever) the installer stops because of an “unknown issue” right after I’ve confirmed the installation as an administrator.


Through support at Wallander Instruments (NotePerformer) I was asked to add the installer.app to the list of full disk access, and that did the trick.


I’ve done the whole macOS reboot mode and disk utility thing where you give access to third party apps and so on. The regular A1-security thing you have to do, right? But still I get this error-message for everything I try to install. Giving full disk access to installer.app has been the only solution that has worked.


If this is not supposed to happen then I need to know why I can’t install apps, then…?

Jun 16, 2023 11:17 AM in response to leroydouglas

Well if it’s not supposed to be added to the full disk access list, how am I supposed to install software an updates from the internet? I get the error-message every single time, unless I find that freaking installer.app and add it to the list.


If what you and everyone else on this thread are saying is true then it sounds like I have some serious issue on my computer.

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Giving installer.app Full Disk Access

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