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Problems downloading files after Ventura 3.0 and up to current update.


I had no trouble downloading files from my machine embroidery company's subscription files when I was using my MacBook Pro prior to Ventura version 3. After subsequent updates to Ventura including the 13.4 update that I did yesterday, I now cannot download the company's subscription design files. I searched around and found that my subscription downloads are handled by an external company--a Shopify app ("delivery.shopify.apps.com), rather than being downloaded directly from the company site. I can download files directly coming from the company site. I called the company and they acknowledged that there could be a problem when using a MacBook Pro running Ventura 13.3 and up vs. an iPad. They offered no helpful solution other than to tell me to use my iPad for downloading. Has anyone had this problem since updating to Ventura 13.3 to current updates? Everything was fine until version 13.3. Very frustrating. The problem correlates with the Ventura updates, so by process of elimination it is probably the updates. Things I have tried: clearing cache & rebooting, downloading by iPad (yes, it works), using Chrome instead of Safari, and other things. Any suggestions are appreciated.

MacBook Pro (M1, 2020)

Posted on May 25, 2023 11:20 AM

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May 25, 2023 12:11 PM in response to Psalm4312

Psalm4312 wrote:


I had no trouble downloading files from my machine embroidery company's subscription files when I was using my MacBook Pro prior to Ventura version 3. After subsequent updates to Ventura including the 13.4 update that I did yesterday, I now cannot download the company's subscription design files. I searched around and found that my subscription downloads are handled by an external company--a Shopify app ("delivery.shopify.apps.com), rather than being downloaded directly from the company site. I can download files directly coming from the company site. I called the company and they acknowledged that there could be a problem when using a MacBook Pro running Ventura 13.3 and up vs. an iPad. They offered no helpful solution other than to tell me to use my iPad for downloading. Has anyone had this problem since updating to Ventura 13.3 to current updates? Everything was fine until version 13.3. Very frustrating. The problem correlates with the Ventura updates, so by process of elimination it is probably the updates. Things I have tried: clearing cache & rebooting, downloading by iPad (yes, it works), using Chrome instead of Safari, and other things. Any suggestions are appreciated.



The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.4 i would start there.



Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



Problems downloading files after Ventura 3.0 and up to current update.

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