MBP Monterey & TV+ = Spinning Beachball of Death

Question

MBP Monterey & TV+ = Spinning Beachball of Death

Using TV+ on a 2021 MBP with Monterey is so unreliable.

I purchased a couple of TV seasons and downloaded all programs.
The files are stored locally and played the first few programs fine ... but
Each time I reopen TV+ to view the further programs I get a spinning beachball of death.

The only way to fix this is to end task and restart TV+, then delete the file that I attempted to play and redownload the files. The files are fine (downloaded from the Apple store several times). It seems to be an annoying bug that makes TV+ on a MBP an unpleasant experience.

Any idea what this is and how to fix it?

I'd previously given up on iTunes movies a few years back, and I normally now buy my movies and TV shows thru Amazon Prime and Google Play because Apple's TV+ is such a bad experience (no android app for my 2019 Sony TV, playback on MBP is inconvenient and unreliable) ... but unfortunately the show that I downloaded is only available thru Apple so I had to chance it. The current issue just serves to remind me how bad that service is.

MacBook Pro (2020 and later)

Posted on Feb 25, 2022 10:01 PM

Reply

Answer 1

Best reply

bald_white_guy Author

Level 1

2 points

Mar 16, 2022 5:29 AM in response to PRP_53

Thanks. Safe Mode and User Accounts seemed like a bit too much messing around.

The solution that worked came from a reddit post, and is as follows:

Quit TV app
Open terminal
rm -f ~/Library/Preferences/com.apple.TV.plist
Launch TV app

Hopefully that helps for other people having the same issue.

Cheers

Reply

Answer 2

PRP_53

Level 10

84,751 points

Feb 26, 2022 2:20 AM in response to bald_white_guy

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Does the issue present in this mode ?

3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.

4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.

5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.

The application is free or paid from added features.

Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).

It will take a Snap Shot - both the hardware and software.

The Report will Not Reveal Any Personal Information.

Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )

We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.

Any of the below should be removed as per Developers Instructions

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

This will include CleanMyMac , This will include BitDefender ,

This will included Norton Antivirus , Sophos Av Software

Intego AntiVirus, McAfee, MacKeeper, Avast AntiVirus

Ad Guard, Webroot

The The Built in Security is all that is required.