Filevault Issues with Intel Processors, M1, M2, T2, in an Enterprise Format
I am a Customer Care representative for a University and have been recently having issues with Macs. Specifically, with Filevaulted laptops. Our university policy since Covid in 2020, has been to encrypt all laptops so WFH stations are better protected. An issue that I have come across with 5 users now, is while trying to log into their computers, their screen freezes when the login loading bar reaches about 75%. This only happens to remote workers off campus. So far, I have only seen this with Intel Processor Macs (around 2017/2018 manufacture date), but we don't have enough M2 chips in production to determine if those will have this same issue in the future.
Now I understand that I may be wrong when it comes to the issue being with the processors, but the article linked has lead me to believe that the data with T2 security chips stores in the Flash Memory, as opposed to computers without T2 security chips storing data in the Start up ram.
When the users come onto campus, I have been able to get users logged in when using an ethernet adapter and hardwiring the laptop into our network. Could the issue be potentially with the P Ram of the Mac? I had a coworker suggest researching that and I am in progress of doing so, but I am not a Mac expert and would really appreciate some additional insight.
The second link listed does give me some insight on how the encryption typically works in a SOHO setting, but not in an enterprise format while using JAMF.
Also this has happened across multiple Macbook versions (Air 2017 and 2018, Macbook Pro 2019 (all 3 prior are intel processors), and a 2020 version I can not recall currently but did have an M1 chip.
[Link Edited by Moderator]
