The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I just found debits from my account for Apple TV. I have never used it and when I asked for a refund it declined my request. How do I seek further help on this issue?
iPhone 12 Pro Max, iOS 16
Refunds are not guaranteed. For more information, see the Terms & Conditions.
If Apple has notified you that it is not eligible for refund, we can't help you, sorry, we are also users of Apple products & services like you.
We opted to try the apple tv after purchasing new ipad. Tried to use it and it said we needed a subscription, this is after having paid 3 times. Somehow or another got hold of someone on chat, Jess was the name. Jess said we were eligible to have 2 of our 3 hits refunded. We agreed. Got this email notification Dear Amy,
There has been an update on the refund request for one or more items through Report a Problem.
To review, visit Report a Problem. After logging in, click "Check Status of Claims" near the top of the page.
Regards,
Apple Support
But when I go there there is No "Check Status of Claims". Now apple is a trillion dollar company and they need to steal about $24 from me? Wow.
Refund on Apple TV
