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Refund on Apple TV

I just found debits from my account for Apple TV. I have never used it and when I asked for a refund it declined my request. How do I seek further help on this issue?

iPhone 12 Pro Max, iOS 16

Posted on Jun 17, 2023 12:28 AM

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Question marked as Top-ranking reply

Posted on Aug 16, 2023 10:57 AM

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible for refund, we can't help you, sorry, we are also users of Apple products & services like you. 

 


2 replies

Aug 16, 2023 10:57 AM in response to Mardi Elisabeth Quinnell

We opted to try the apple tv after purchasing new ipad. Tried to use it and it said we needed a subscription, this is after having paid 3 times. Somehow or another got hold of someone on chat, Jess was the name. Jess said we were eligible to have 2 of our 3 hits refunded. We agreed. Got this email notification Dear Amy,


There has been an update on the refund request for one or more items through Report a Problem.


To review, visit Report a Problem. After logging in, click "Check Status of Claims" near the top of the page.


Regards,


Apple Support


But when I go there there is No "Check Status of Claims". Now apple is a trillion dollar company and they need to steal about $24 from me? Wow.

Refund on Apple TV

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