We have family sharing, and all location sharing settings have been enabled. My son can see my location under my contact on his iPhone 13 but I can’t see his under his contact on my phone. From previous discussions looks like this happens to more people that iPhone 13 is not sharing the location.. I can see his location on “find my” but it does not appear on his contact… any ideas?
iPhone 13 mini
On your phone, check to make sure that the affected contact’s primary email address matches what they’re using as their primary address. They can find this by opening settings and then tapping on their name in the first card below the search bar. The address displayed beneath their name should be the address you have entered in the “email” field of their contact on your phone.
We tried variations of the other solutions here for a solid hour without luck, but after discovering that my primary email was a non-iCloud address and correcting it, the map again showed in my contact on the other phone.
On your phone, check to make sure that the affected contact’s primary email address matches what they’re using as their primary address. They can find this by opening settings and then tapping on their name in the first card below the search bar. The address displayed beneath their name should be the address you have entered in the “email” field of their contact on your phone.
We tried variations of the other solutions here for a solid hour without luck, but after discovering that my primary email was a non-iCloud address and correcting it, the map again showed in my contact on the other phone.
I had the same issue, all of the sudden changed yesterday. SOLUTION WORKED: I changed the photo associated in their contact card and their location reappeared.
Changed the Contact photo in Contacts, and now their location reappears.
Hello Henmei,
Welcome to Apple Support Communities.
We understand that you are not seeing your contacts location in the Contacts app. We are happy to help.
We’d like to have you stop sharing your location with one of the contacts that you cannot see their location in Contacts. Please have them do the same using the steps here: Find people and share your location with Find My - Apple Support
"Stop sharing with one person
Then, we want you to restart your iPhone using the steps here: Restart your iPhone - Apple Support
"How to restart your iPhone X, 11, 12, 13, or later
1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
How to restart your iPhone 6, 7, 8, or SE (2nd or 3rd generation)
1. Press and hold the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button until you see the Apple logo.
How to restart your iPhone SE (1st generation), 5, or earlier
1. Press and hold the top button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the top button until you see the Apple logo."
After your iPhone has fully restarted, both you and your contact share your location with each other again. Upon doing this, are you able to see the contact’s location in Contacts?
These steps may help. Let us know if you have further questions.
Take care.
Hi Henmei,
To make sure we're on the same page, what do you see instead of his location when you check the Contacts app? Also, to further narrow this down, if you open Messages, open a thread with him and then tap the "i" at the top, do you see his location?
If you haven't yet, updating all related devices to iOS 16.5 could help. We recommend backing up first. Check out this link for guidance: Update your iPhone or iPad - Apple Support
Kind regards.
Thanks Less. I have followed the steps you suggested with no luck 😔
I can see his iPhone on “find my” (though not live for some reason) but not on contacts. I set up the contact widget and when I press my sons contact I expect to see his live location on a map since we are both on same family sharing and we both enabled share location with each other. When I press my contact on the contact widget on his phone I can see my location, but it doesn’t work the other way around. Really strange!
Ok, so when I press his thumbnail on the contact widget it opens his “card” with ways to contact him (top row - call, message, email, FaceTime), then messages, photos, files and more and more references.. I do not see the map with his live location as I see my locations on his phone (when he pressed my thumbnail on the contact widget).
however, I tried what you suggested and seems like indeed if I go into the messages app and open the thread with him, if I press his photo/name on the top (couldn’t find “i”) then I do manage to see his location! It is a progress already :) but would be nice to make it work immediately from contacts as it should..
thanks in advance
Ok I’ve figured it out, you’ll need to remove the person in find my , and then add them back. I did this then checked the widget and it’s fixed it. Try that and let me know?
Hi Henmei,
If you have already tried updating the software on your devices and the issue remains, contacting Apple Support is the best path forward to resolve this. They will be best equipped to investigate this further for you:
Cheers!
Messages to Apple support is not supported in my region hence trying my luck here.. both devices have the latest iOS updated so that’s not the issue, but for now I will use the messages to check location, thanks for the tip, it’s a good start!
Well.. not entirely, but I did manage to find a work around. In the widget I see the street name only but when I tap to get in there’s no map with live location. In order to see that I go to the messages app, get into the thread with my son and tap his photo (on the top) and then the map with live location is loading. It works well from there but I agree that the widget is flawed.
It seems to be an issue with contact posters. When I disable the shared contact poster, the location information shows up again. So right now it’s a trade off. Do you want location data or the new contact poster.
Hello Henmei!,
I have an iPhone 12 mini in this problem happened to me once, but I fixed it using my friends other phone.
Ask your friend to make sure their phone is connected to WiFi or cellular, they're currently sharing their location, and that location services are enabled on their iPhone.
This fixed it for me, happy to help.
I’m having this issue right now. We should both be up to date on versions. They have their location services on. No airplane mode. They have a network connection. Theyve shared both in “Find My” and by hitting “Share Location - Indefinitely” through the messages app. I can see their location on find my. I just can’t see their location under their contact when I’m in our message thread and I don’t see the map when I click their name. They screen recorded them going to my contact icon in the message thread and sharing location indefinitely and all it does is send me a bubble map in the thread. When I go to their contact icon from the thread, and then go to their contact card from there, and then edit, and then go back to the contact icon (the contact menu when you click their icon in the message thread), it will briefly show the map and the location under the contact icon for 1 second before disappearing again. Have troubleshooted this to delirium. Help please
I finally figured out I had deleted a double contact for my spouse and the remaining contact had the email address wrong for their iTunes/Apple account thanks to your post! It immediately fixed my issue and location popped up under his contact! Thank you sooooo much. That was frustrating.
Did you manage to get to the bottom of this?? So frustrating that it doesn’t show in the widget section.
Live location not shown on contacts
