Apple Watch locked to old phone ID

Hi. I was mugged whilst on holiday and so have bought a new iPhone. My watch is locked to my old iPhone and I do not know the Apple ID for that phone so have had to create a new one. How do I now pair my watch with my new phone/id without my old id as I cannot remember the password? I’ve completed a factory reset but it is locked to the phone

Apple Watch Series 4, watchOS 9

Posted on Jun 17, 2023 8:54 AM

Reply
Question marked as Best reply

Posted on Jun 17, 2023 12:28 PM

You are in activation lock which is a security feature of the Apple ID. You'll need to follow options at How to remove Activation Lock - Apple Support to remove the Apple ID.

1 reply

Apple Watch locked to old phone ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.