Apple ID not working correctly in app store

I try to download a new app that I don’t have on my ipad yet.. It comes up with an old appple id and wants me to sign in. I don’t even know the password for that id. Need to fix this!


iPad Pro, iPadOS 16

Posted on Jun 18, 2023 6:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 18, 2023 9:32 PM

Hi judith p,

welcome to the Apple (user-to-user) Community.


Re: "Apple ID not working correctly in app store / It comes up with an old apple id and wants me to sign in"


You might want to check that you are signed in (to your iPad) with your current ID:

Sign in with your Apple ID - Apple Support


Else: if all is Ok there:

Try signing in to your Apple ID account online to make sure your details there are up-to-date:

Apple ID Log-in:

https://appleid.apple.com/


If needed: Get a verification code and sign in with two-factor authentication - Apple Support


Also: Check there are no restrictions set for the App Store (ie: any that you do not want):

Manage App Store purchases, subscriptions, settings, and restrictions on iPad - Apple Support


If you make changes, you may need to allow 24 hours for those changes to update everywhere.

(If you want, you can try re-starting your iPad Pro: How to: Restart your iPad - Apple Support)

_____________________________________________________________________________________________

Trouble-shooting:

What to do: If you can’t download or update apps on your iPhone or iPad - Apple Support

_____________________

More Support if needed:

(There is a "Get Support" link (or use the support app) at the bottom of the two websites (links below)

App Store - Official Apple Support


Apple ID - Official Apple Support


All the best :-)

2 replies
Question marked as Top-ranking reply

Jun 18, 2023 9:32 PM in response to judith p

Hi judith p,

welcome to the Apple (user-to-user) Community.


Re: "Apple ID not working correctly in app store / It comes up with an old apple id and wants me to sign in"


You might want to check that you are signed in (to your iPad) with your current ID:

Sign in with your Apple ID - Apple Support


Else: if all is Ok there:

Try signing in to your Apple ID account online to make sure your details there are up-to-date:

Apple ID Log-in:

https://appleid.apple.com/


If needed: Get a verification code and sign in with two-factor authentication - Apple Support


Also: Check there are no restrictions set for the App Store (ie: any that you do not want):

Manage App Store purchases, subscriptions, settings, and restrictions on iPad - Apple Support


If you make changes, you may need to allow 24 hours for those changes to update everywhere.

(If you want, you can try re-starting your iPad Pro: How to: Restart your iPad - Apple Support)

_____________________________________________________________________________________________

Trouble-shooting:

What to do: If you can’t download or update apps on your iPhone or iPad - Apple Support

_____________________

More Support if needed:

(There is a "Get Support" link (or use the support app) at the bottom of the two websites (links below)

App Store - Official Apple Support


Apple ID - Official Apple Support


All the best :-)

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Apple ID not working correctly in app store

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