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Alicja_Apple Author

Level 1

4 points

Unable to replace the case for AirPods pro

I bought my AirPods Pro less than two years ago but my case stopped working (it does not charge itself). I don't have apple care. I was told by one Apple advisor that I can get a case replacement for 49$ but later the other apple advisor said that the first advisor was wrong and because my warranty expired this is not possible and that I can only get it repaired for an estimated price exceeding the purchase price. I bought the airpods pro in 2021 for 211, 95 euros and I was told that the estimated repair in the Netherlands would cost 290 euros. It seems outrageous that I am unable to purchase an accessory to my product. Also, the apple shop is not in my city and I am unable to travel there anytime soon. Any advice on how to deal with this situation?

Posted on Jun 18, 2023 10:01 AM

Top-ranking reply

MrHoffman

Community+ 2024

Level 10

125,751 points

Posted on Jun 18, 2023 10:04 AM

Here’s pricing, and how to order a replacement case: AirPods Repair & Service - Apple Support

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Unable to replace the case for AirPods pro

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