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My face ID is not working. I updated my phone, the front and rear camera both work. What’s the problem?

Posted on Jun 18, 2023 5:55 PM

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Posted on Jun 18, 2023 5:59 PM

TEL62 Said:

"My face ID is not working. I updated my phone, the front and rear camera both work. What’s the problem?"

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Troubleshooting Face ID:

Overview these two links:


2 replies
Question marked as Best reply

Jun 18, 2023 5:59 PM in response to TEL62

TEL62 Said:

"My face ID is not working. I updated my phone, the front and rear camera both work. What’s the problem?"

-------


Troubleshooting Face ID:

Overview these two links:


Jun 18, 2023 6:00 PM in response to TEL62

Hello TEL62,


I am sorry you're having issues with Face ID. I noticed you came from the article "If an alert says Face ID has been disabled on your iPhone or iPad Pro", were you receiving this alert?


If you updated and Face ID is still not working, Check if there is an issue with Face ID in your iPhone's parts and service history.


If you cannot diagnose the problem from there, it might be worth creating an appointment and brining it into the Apple Store for further analysis!


I hope this helps!

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