If I put the USB into a port and the C into the iPad, it says it's charging but the charge keeps going down

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If I put the USB into a port and the C into the iPad, it says it's charging but the charge keeps going down

My wife has the above ipad, which has the USB-C ports on either end and a plug which must be used with the USB-C.. I tried to get a new charging cord with the normal USB on one end and the USB-C on the other. So we wouldn't have to take lots of cords and chargers if we went on vacation, for example. I asked Apple for one and got a Mophie, not an Apple product but sold by Apple. As you might expect, it does not charge. If I put the USB into a port and the C into the ipad, the battery in the top right corner says it is charging but the charge keeps going down. Anyone have any ideas or solutions? Thanks!

[Edited by Moderator]

iPad Air (4th generation)

Posted on Jun 19, 2023 3:42 PM

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LotusPilot

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307,431 points

Jun 20, 2023 9:25 AM in response to Waltera1

All modern iPad’s are supplied with a USB-C Power Adapter - and an appropriate USB-C charging cable. Be aware that the older (rectangular) USB Type-A connection standard has been deprecated in favour of USB-C.

Many countries/regions now mandate, by law, that portable rechargeable devices are recharged using Power Adapters and cables that have USB-C connections. While USB Type-A may be around for a while, it’s only a matter of time before they disappear altogether.

You should also understand that your iPad Air4 will charge at its maximum supported charging rate when charged from a USB-C power source that supports USB PD (Power Delivery), rated at 20W or greater. If using USB Type-A, the maximum charging rate is limited to 12W (i.e., 2.4A @5V).

As for your mophie Power Adapter and your iPad, either your Power Adapter or cable may have a fault.

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If I put the USB into a port and the C into the iPad, it says it's charging but the charge keeps going down

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