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Why is my iPad Pro not charging with the Apple cord?

Having issues with charging 2018 ipad Pro 11 inch. Does not recognize my USB-C to USB-C Apple branded cord. Does recognize off brand USB-A to USB-C. But only on one side. I have to flip the off brand USB-C to determine the correct side that works. The Apple branded cord and the off-brand works for all my other devices without a hitch. Also, the Apple branded cord CAN turn ON the device from the OFF state. But thats it. Does not charge nor recognize a connection. Saw another thread but no solutions. Anyone?


[Re-Titled By Moderator]

iPad Pro, iPadOS 18

Posted on Dec 16, 2024 12:54 PM

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Question marked as Top-ranking reply

Posted on Dec 18, 2024 1:33 AM

If the charging cable won’t properly seat or easily fit into the charging port of the iPad, this might indicate that either dirt or lint is obstructing the plug, or the plug or charging socket have been damaged. A damaged charging cable must be replaced - whereas a damaged charging port must be repaired.


If the charging problem is not mechanical, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. Many recent models of iPad, such as your iPad Pro, are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s). If a fault is identified that requires repair, you will be in the best possible place to explore your available options.

Genius Bar Reservation and Apple Support Options - Apple


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Question marked as Top-ranking reply

Dec 18, 2024 1:33 AM in response to Blkjedi954

If the charging cable won’t properly seat or easily fit into the charging port of the iPad, this might indicate that either dirt or lint is obstructing the plug, or the plug or charging socket have been damaged. A damaged charging cable must be replaced - whereas a damaged charging port must be repaired.


If the charging problem is not mechanical, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. Many recent models of iPad, such as your iPad Pro, are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s). If a fault is identified that requires repair, you will be in the best possible place to explore your available options.

Genius Bar Reservation and Apple Support Options - Apple


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Dec 16, 2024 1:02 PM in response to Blkjedi954

There are three basic components that control charging for your iPad. Two of them, are IC chips built into MFi-certified charging cables, and the third, an IC chip on the iPad's Logic Board.


The two IC on the cable, perform two separate functions:

  1. One acts like a nightclub bouncer to let the iPad know that the power adapter is MFi-certified.
  2. The other is a voltage regulator, preventing too much voltage over the cable to the iPad.


The IC on the iPad's Logic Board monitors and controls when charging is required.


You need to be careful using off-brand adapters and charging cables, even if they are "labeled" as MFi-certified.


Ref:

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Why is my iPad Pro not charging with the Apple cord?

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