Password problem

I know my Apple ID and password, and I can login here and in iCloud in browser. But when I try to enter my AppleID/password in iTunes or on my iPhone - it says "Wrong Apple ID or password", even if I copy it from browser saved passwords and paste to login/pass fields in iTunes. I just don't understand what's wrong. I don't want to change password.

Posted on Jun 20, 2023 6:13 AM

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Question marked as Best reply

Posted on Jun 21, 2023 6:36 AM

This document tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.


This document outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support




3 replies
Question marked as Best reply

Jun 21, 2023 6:36 AM in response to Sub-light

This document tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.


This document outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support




Jun 20, 2023 9:36 AM in response to Sub-light

Where are you trying to enter this on your iPhone? It is possible to have an iPhone with different services using different IDs. This isn't standard usage but it is possible. For example, you can have a different ID using the App and media stores. You can also have a different setting for Messages and Facetime. If you were given a phone and it was not erased properly, it could even have the ID for the original owner set up in Find My (that spells big problems in the future).

Password problem

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