You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How long should ipados 16.5 update take on a brand new ipad pro 5th generation?

I just got a new ipad pro 5th generation. it requires an update to ipados 16.5 (2.9gb) to setup.

how long should it take?

it has been about 2 hours so far and i am loosing patience.

iPad Pro, iPadOS 16

Posted on Jun 20, 2023 2:58 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2023 3:30 PM

The time required to perform system software or App updates are principally determined by three factors:

  • the size of the download(s)
  • the available bandwidth of the network/internet connection
  • server load


Larger downloads, or poor network connection bandwidth, will result is slower update performance.


At what stage does the iPad appear to have stalled? 


1) Do you see information on-screen that indicates that the update has been requested, is downloading or preparing the update? If so - and several hours have passed, then something may have stalled the update process. In this situation the update process can be restarted.


2) If instead you see an black Apple logo on a white background, or a white Apple logo on a black background - possibly with a thin progress bar below the Apple logo - then the system software is being written to the device and should not be interrupted.


Assuming that the update process appears to have stalled - as described in #1 above, you can perform a forced-restart of the iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




After restarting the iPad, you should be able to continue with the setup process.




1 reply
Question marked as Top-ranking reply

Jun 20, 2023 3:30 PM in response to whyisthisnamenottaken

The time required to perform system software or App updates are principally determined by three factors:

  • the size of the download(s)
  • the available bandwidth of the network/internet connection
  • server load


Larger downloads, or poor network connection bandwidth, will result is slower update performance.


At what stage does the iPad appear to have stalled? 


1) Do you see information on-screen that indicates that the update has been requested, is downloading or preparing the update? If so - and several hours have passed, then something may have stalled the update process. In this situation the update process can be restarted.


2) If instead you see an black Apple logo on a white background, or a white Apple logo on a black background - possibly with a thin progress bar below the Apple logo - then the system software is being written to the device and should not be interrupted.


Assuming that the update process appears to have stalled - as described in #1 above, you can perform a forced-restart of the iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




After restarting the iPad, you should be able to continue with the setup process.




How long should ipados 16.5 update take on a brand new ipad pro 5th generation?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.