the computer constantly freezes and restarts

Question

Dis31 Author

Level 1

5 points

the computer constantly freezes and restarts

in the console, the same failure

Translated Report (Full Report Below)

-------------------------------------

Process: WindowServer [-1]

Path: ???

Identifier: WindowServer

Version: ???

Code Type: 00000000 (Native)

Parent Process: ??? [Unknown]

User ID:

Date/Time: 2023-06-21 16:26:45.5454 +0300

OS Version: macOS 13.4 (22F66)

Report Version: 12

Anonymous UUID: 9E1D076B-8840-E451-BEAB-2BBA65C32D42

System Integrity Protection:

Notes:

resampled 15 of 2011 threads with truncated backtraces from 0 pids:

3 unindexed user-stack frames from 2 pids: 2054,2178

This is a watchdog-triggered termination event, and not expected to be well-represented in the legacy crash format

Crashed Thread: Unknown

Exception Type:

Termination Reason: Namespace WATCHDOG, Code 1 monitoring timed out for service

(1 monitored services unresponsive): checkin with service: WindowServer returned not alive with context:

unresponsive work processor(s): WindowServer main thread is_alive_func returned unhealthy : Display 69991372 not ready: DisplayID: 0x42bfbcc

Surface Use Counts: 14(1) 3(1) 30(3)

FB RegID: 4294968378, On Glass SurfaceIDs: 3 14 30, Transactions: [ Active: SurfaceID: 3 ] [ GPU Busy: SurfaceID: 14 ] [ GPU Busy: SurfaceID: 30 ], No, has not exited since first loaded

Error Formulating Crash Report:

resampled 15 of 2011 threads with truncated backtraces from 0 pids:

3 unindexed user-stack frames from 2 pids: 2054,2178

This is a watchdog-triggered termination event, and not expected to be well-represented in the legacy crash format

Backtrace not available

No thread state (register information) available

Binary Images:

Binary images description not available

iMac (2017 - 2020)

Posted on Jun 21, 2023 6:49 AM

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Answer 1

Top-ranking reply

Mac Jim ID

Level 9

62,702 points

Jun 21, 2023 2:15 PM in response to Dis31

If the problem just started happening in the last couple of days, I would look into to the 2 launch Daemons: Logitech and Stats.SMC.Helper. I have no indication that those are the result of the problems, just that your system seems pretty clean and it does show a recent install on those. To further test, I would recommend adding a new admin User to see if the problem persists there.

Are you using an external display and if so does it only happen when connected?

Also, does booting in Safe Mode resolve the issue? Start up your Mac in safe mode - Apple Support

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Answer 2

Dis31 Author

Level 1

5 points

Jun 21, 2023 11:04 AM in response to Mac Jim ID

report

Diagnostics Information (past 7-30 days):

2023-06-21 19:27:29 Kernel Panic (4 times)

Details:

panic(cpu 1 caller 0xffffff8012379941): userspace watchdog timeout: no

successful checkins from WindowServer in 120 seconds

Panicked task 0xffffff93b1fbb038: 3 threads: pid 106: watchdogd

2023-06-21 18:18:49 Telegram.app - High CPU Use (2 times)

Executable: /Applications/Telegram.app

2023-06-21 00:13:31 Kernel Panic

Details:

panic(cpu 2 caller 0xffffff7f9c128dfa): "virtual bool IOAccelDisplayMa

chine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver

returns false"@IOAccelDisplayMachine.cpp:345

Panicked task 0xffffff9a76a01bf8: 9 threads: pid 150: WindowServer

2023-06-19 19:14:05 WindowServer - High CPU Use

Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer

2023-06-18 14:09:40 PerfPowerServices - Crash (28 times)

Executable: /usr/libexec/PerfPowerServices

Details:

libsystem_c.dylib: abort() called

2023-06-18 13:34:24 mds_stores - Crash (2 times)

Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores

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Answer 3

Mac Jim ID

Level 9

62,702 points

Jun 21, 2023 9:00 AM in response to Dis31

To see if it is software related, try downloading EtreCheck and post the report using the "Additional Text" option. I suggest only the free one time scan as it is not needed for monitoring purposes. EtreCheck is used frequently in these forums to find software conflicts and the report does not include any personal information that needs redacted.

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