Face ID

If an app or feature on your device is not working, not appearing*, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this document about using Screen Time on an iPhone, iPad, or iPod touch --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

* Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support "If you turn off an app or feature, the app or feature won't be deleted, it's just temporarily hidden from your Home Screen."

Hey pelin97,

Thanks for contacting us. You can find information on accessing Face ID settings here: Change Face ID and attention settings on iPhone - Apple Support

If that option isn't appearing, you may want to provide some additional information about the situation.

Which model of iPhone and version of iOS is this happening with?

Is your iPhone owned or managed by a school or business? We ask as mobile device management profiles could alter what settings you have access to. This article explains more about that: Intro to mobile device management profiles - Apple Support

Thanks!