Face ID issue

Why is that my Face ID is not working

iPhone 11 Pro Max, iOS 16

Posted on Jun 21, 2023 4:36 PM

Reply
Question marked as Best reply

Posted on Jun 21, 2023 4:41 PM

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


2 replies
Question marked as Best reply

Jun 21, 2023 4:41 PM in response to expensive16

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.


Face ID issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.