How to erase an iPhone without Apple ID

I have an old iPhone and don't have to Apple ID to erase info to give phone away. How can I reset?


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Posted on Jun 21, 2023 8:19 PM

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Posted on Jun 21, 2023 8:27 PM

If you cannot recover the information required to unlock the phone to erase it, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it.There is nothing that can be done to expedite an Activation Lock request.


Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


20 replies

May 28, 2024 7:41 AM in response to bab9620

You need the original sales receipt that was issued when you bought the iPhone and then you have to talk to Apple Security. What they did for me back in 2015 was wipe the previous Apple ID from Apple servers on their end and it took close to a month to do. There is another step in there but I can't remember it. It was a company phone so luckily we has the original sales receipt.

Jun 25, 2024 2:46 PM in response to Nmzacky6

Hello ~ That is the activation lock. If the person/persons that you bought the iPhone from cannot or will not remove it …the iPhone is basically useless to you. If they cannot/will not remove it…return it and get your money back. We cannot help remove it nor can Apple. Take a look here:


Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Also:


The All Too Common SAD Reality of Buying a Used iPad/iPhone


~Katana-San~

Jul 29, 2024 7:44 PM in response to bab9620

Hey, guys. If you can no longer use your Apple ID, you can reset your iPhone using iTunes or Finder. However, if your iPhone has Find My enabled, it may get stuck at the activation lock screen after resetting. If this happens, you might need to contact official support to recover your iPhone.

If you forgot your Apple ID, how to fix it?


If you've just forgotten your Apple ID password, you can change the password in the Apple ID settings on your iPhone, and then proceed with the reset. This is a more reliable method to prevent your iPhone from becoming unusable.

If you forgot your Apple ID - Apple Support

How to factory reset your iPhone, iPad, or iPod touch - Apple Support

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How to erase an iPhone without Apple ID

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