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Apple ID access

I have lost my phone so have been sent a new one with same number I’ve tried logging into my iCloud to set up my phone but it sends a verification code to my old phone, so I can’t progress any further. Is there anyway of getting round this ? Thank you

iPhone 14

Posted on Jun 22, 2023 7:06 AM

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Question marked as Top-ranking reply

Posted on Jun 22, 2023 7:09 AM

From: Get a verification code and sign in with two-factor authentication - Apple Support


A code is sent first to your trusted devices automatically:

"If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices."


If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call. (Since you are using the same number on the new device...)

1. Click "Didn't get a verification code" on the sign in screen.

2. Choose to have the code sent to your trusted phone number.

3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).

4. Enter the code on your other device to complete sign in.


"If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline."

On a mobile device go to Settings > [your name] > Tap Password & Security > Get Verification Code.

On a Mac: Go to Apple menu  > System Preferences [System Settings], then click Apple ID. Click Password & Security > Get Verification Code.




1 reply
Question marked as Top-ranking reply

Jun 22, 2023 7:09 AM in response to emmachapman15

From: Get a verification code and sign in with two-factor authentication - Apple Support


A code is sent first to your trusted devices automatically:

"If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices."


If you don’t have a trusted device handy, you can choose to have a verification code sent to your trusted phone number as a text message or phone call. (Since you are using the same number on the new device...)

1. Click "Didn't get a verification code" on the sign in screen.

2. Choose to have the code sent to your trusted phone number.

3. You'll get a text message or phone call from Apple with your verification code. This text message might include an additional domain validation line. This line includes the @ symbol, the website name, and your code (for example: @icloud.com #123456 %apple.com).

4. Enter the code on your other device to complete sign in.


"If you can’t receive a verification code on your trusted devices automatically, you can get one from Settings, even if your device is offline."

On a mobile device go to Settings > [your name] > Tap Password & Security > Get Verification Code.

On a Mac: Go to Apple menu  > System Preferences [System Settings], then click Apple ID. Click Password & Security > Get Verification Code.




Apple ID access

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