I lost my old iPhone so I don't have an access to my previous iCloud

Good evening. I lost my old phone so I don't have an access to my previous iCloud (where all the important information was placed) but I know my personal details, password and email. What I can do in this situation without my old number? It is very important. Thank you!



[Re-Titled by Moderator]


iPhone 14 Pro Max

Posted on Jun 22, 2023 1:31 PM

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1 reply

Jun 22, 2023 6:06 PM in response to karinka1503


The Apple ID say example1@icloud.com exists on server and you know the password and its account credentials , however that is signed in the lost iPhone .

If you don't remember the trusted number and yet it is verified in the account , visit your cellular service centre with personal identification proofs , the number can be obtained from them .

If the account is set with two factor authentication from iPhone .

Issue a sim on behalf of the same number and insert the sim Set up cellular service on iPhone - Apple Support

In a new iPhone that is purchased Turn on and set up iPhone - Apple Support

The Apple ID and password is active so is the 2FA active on the iCloud server , once a new trusted number is added the code will start appearing on the new trusted number , and the person can access the account .

See the article Get a verification code and sign in with two-factor authentication - Apple Support

Then access the account and remove an old inactive verified number from the account .

Go to your Apple ID account page and enter your Apple ID and password.

In the Security section, click Edit.

Click Add a Trusted Phone Number. 

To add a number, enter the phone number and verify it with a text. 

To remove a number, click cross sign next to the phone number you want to remove. 

Note : you don't need account recovery from the server as Apple ID and password are known to you How to use account recovery when you can’t reset your Apple ID password - Apple Support

If the account was set up with secondary authentication in which three answers for respective questions , rescue mail address and its password , date of birth is added , simply sign in with account credentials on new iPhone Sign in with your Apple ID - Apple Support

Note : your iCloud data will sync when inbuilt applications are turned on Set up iCloud Drive on all your devices - Apple Support

I lost my old iPhone so I don't have an access to my previous iCloud

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