I have a pc but not the connection to restart my ipad and I forgot my passcode

I do not remember the passcode to my ipad and I do not have the right connection to reset my ipad on my PC

iPad (10th generation)

Posted on Jun 22, 2023 8:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2023 6:24 AM

The tags appended to your post suggest that you have an iPad10. If so, your iPad will have been supplied with a Lightning to USB-C cable.


If you need to connect your iPad to a Windows PC or Mac computer that does not have a USB-C connection, but instead has older USB Type-A connections, you simply require a Lightning to USB Type-A cable:


  • Lightning to USB Cable (1m)

https://store.apple.com/xc/product/MXLY2ZM/A




As for your forgotten iPad Passcode, if the iPad is running iPadOS, you may not need to connect to a computer at all…



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



1 reply
Question marked as Top-ranking reply

Jun 23, 2023 6:24 AM in response to sheila_17

The tags appended to your post suggest that you have an iPad10. If so, your iPad will have been supplied with a Lightning to USB-C cable.


If you need to connect your iPad to a Windows PC or Mac computer that does not have a USB-C connection, but instead has older USB Type-A connections, you simply require a Lightning to USB Type-A cable:


  • Lightning to USB Cable (1m)

https://store.apple.com/xc/product/MXLY2ZM/A




As for your forgotten iPad Passcode, if the iPad is running iPadOS, you may not need to connect to a computer at all…



iOS/iPadOS 15.2 or later with a forgotten Passcode


Apple has introduced a new procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device.

How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.



iPadOS 15.1 and earlier - and all devices that are Disabled



If your iPhone/iPad indicates that it is disabled/unavailable/locked-out, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist:

Genius Bar Reservation and Apple Support Options - Apple



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have a pc but not the connection to restart my ipad and I forgot my passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.