Photoleap app has charged me even after i cancelled my 7 day free trail

  You can contact them on photoleap.web.support@lightricks.com - it's on their invoice. I emailed them today after seeing the charge and they've refunded me immediately will just take 5-10 days. It's a pretty crappy way to run a business by hiding their subscription cancellation in app only rather than the usual subscription in accounts, I didn't recognise the charge (had deleted the app and no subscription in my account that I could see) and tried going through my bank as I had no idea what it was, they couldn't help. So email first.

PhotoLeap has a Free Trial offer on their website. Some apps will prefer you to sign up for a subscription to avoid Apple's payment processing. When this is done, you need to cancel the trial on the website where you signed up since they are billing you directly and Apple is not involved in cancelling the subscription. If you do not see the subscription when using this link, then that is the case.

If you want to cancel a subscription from Apple - Apple Support

Go to the PhotoLeap website and use the button to Manage Your Account. If you have the option to cancel there, then they are billing you directly and bypassing Apple.

https://www.photoleapapp.com

To request a refund for a purchase made using an in-app Purchase, you can use the link below. When made on the website, you will have to deal with PhotoLeap directly and if they refuse, then your only option is to dispute the charge with the bank of your payment method.

Request a refund for apps or content that you bought from Apple - Apple Support

It is not unusual for an app to also have subscription offers available on their website to avoid cancelling the subscription using the normal methods provided by Apple when it is done with an in-app purchase. Netflix and YouTube are two other examples of apps that also use this method to manage your subscription on their website.

strangely I did not find the app in subscriptions or any other place in settings nor elsewhere. To cance the subscription I had to go through their link which was in the confirmation email for starting the trial. After that I wrote to their support and sent them the invoice that was issued to me and they refunded me fully without any questions

This has happened to me. I unsubscribed two days before the trail ended. Go to my paid history etc not there. So, I called my bank and reported fraud. My bank has froze my account so nobody can take money from Apple apps. I don’t have any paid apps so, I am asking them to keep it on (so they can’t try again).

I have emailed them and gave them my apple receipt (thanks Apple). I am waiting to hear back. But this is scummy of Photoleap to do. I have done many free trails and this has never happened before. Shame on you Photoleap. When somebody unsubscribes doesn’t mean you take their money. The email I found has also linked to send you to apple subscription to nothing. I better get my money back.

If you signed up for the free trial through an in-app purchase, then you can request a refund by following this link.

Request a refund for apps or content that you bought from Apple - Apple Support

Was payment done through their web site payment method or through an in-app purchase?

Appendix G towards the bottom of their terms and service page detail their subscription policies as well as how to obtain refunds along with links to support if needed.

https://static.lightricks.com/legal/terms-of-use.pdf

they wont let you unsubscribe. this is a scam app. contacting them they tell u to go to your apple id and subscriptions and u go there its not there but at the same time they have your credit card information and will charge u. im going to report this to my bank and have them block the charges

I've had the same issue and had to contact my credit card provider to see what can be done. If you used Apple Pay to pay for it then you're sh*t outta luck because they told me I must have completed this transaction if it was from my phone. Its so annoying and scary that apps can take money from us unprompted and nothing can be done about it. Hoping Apple fixes this immediately!!

There are two things you can do:

• Report the problem using the same link in my first post titled "Request a Refund"
• Leave feedback on the apps page in the App Store to alert other users.

KEEP CHECKING YOUR BANK ACCOUNT.

In September I cancelled within the trial period. They refunded me when I contacted them. But, in DECEMBER, they charged me again.. and I don’t have the app! I don’t have a subscription. I canceled within the trial period in Sept. They resigned me up using my card info from the trial!

This app clearly a scam and apple need to do something same!! they haven't charge me because I dont have money in that account but they still everyday they try to charge me and their customer service is a joke

I have had the same done to me. I took out a trial and then looked to cancel straight away but couldn’t see anywhere that I had subscribed ( no invoice) bud they charged me today! I’ve emailed their support but heard nothing. Who did you email? Thanks

This app is an absolute scam. Charged me two years in a row for a subscription I never signed up to!

Has anyone had any luck getting a refund? I am getting the run around and no success directly with them or PayPal.

I literally just had the same thing happened to me. I don’t have the funds on me so it did not charge me or take what I had in my account. But yeah it randomly happens to me. It’s not even consistent.

Photoleap has charged me 49€ 2x also its not possible to refund by apple there is no option to select it in the subscription canceling options