Hi,
I was using an app called Photoleap on a 7 day free trail. I cancelled it before I would be charged after the 7 day trail, two days prior.
Upon checking my bank account today, the company has charged me for a yearly subscription at £39.00.
I have also contacted the company, but they haven’t responded yet.
How can I claim my money back?
Thanks,
James
iPhone XR
You can contact them on photoleap.web.support@lightricks.com - it's on their invoice. I emailed them today after seeing the charge and they've refunded me immediately will just take 5-10 days. It's a pretty crappy way to run a business by hiding their subscription cancellation in app only rather than the usual subscription in accounts, I didn't recognise the charge (had deleted the app and no subscription in my account that I could see) and tried going through my bank as I had no idea what it was, they couldn't help. So email first.
@apple you need to do something about this because same!
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The same has happened to me. How do we get our money back ?
Photoleap app has charged me even after i cancelled my 7 day free trail
