email hangs in draft when trying to forward an online article on iPad

System hangs in draft mode when trying to forward an article using Chrome or Safari. It indicates it is loading but it never finishes with the spinning symbol whirling besides "Loading..." Forwarding link as a message works fine as does email in general. I can copy the URL into a new email but it would be more efficient if I could create the email directly. How can I get it to finish loading so I can send the page in email? I am using 15.3.1 on an iPad Pro.

iPad Pro (1st generation)

Posted on Jun 23, 2023 9:34 AM

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Question marked as Top-ranking reply

Posted on Jun 23, 2023 9:40 AM

Before attempting anything else, you would be well advised to update with iPad to the most recent supported version of iPadOS. Both the tags appended to your post - and your description - suggest that you have an iPad Pro; as such, this will be iPadOS 16.5.1.


iPadOS 16 offers many functional improvements - in addition to which the current version includes many essential security updates for your iPad.


These support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

1 reply
Question marked as Top-ranking reply

Jun 23, 2023 9:40 AM in response to David027

Before attempting anything else, you would be well advised to update with iPad to the most recent supported version of iPadOS. Both the tags appended to your post - and your description - suggest that you have an iPad Pro; as such, this will be iPadOS 16.5.1.


iPadOS 16 offers many functional improvements - in addition to which the current version includes many essential security updates for your iPad.


These support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update. To do so, you will need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support


If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

email hangs in draft when trying to forward an online article on iPad

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