iPhone 12 Pro camera app won’t take pictures/freezes while zooming in

Today my camera app seemed to not want to work. I can’t take a picture and when I zoom in it freezes. I try to switch to panoramic and it doesn’t work either. Time lapse/video/slo-mo work. I can take snap shots in video and that’ll work, but not in regular photo mode. I can use other apps that use the camera perfectly. I have updated, hard reset and factory reset and it still doesn’t work.


I took it to an Apple Store and I didn’t mention anything about the other apps as I didn’t realize until I got home and tried it. They mentioned that they would need to replace the camera itself, but it works. Also the front camera works fine even in the Apple camera app.


Does anyone know what’s the issue? I have iOS 16.5.1.

iPhone 12 Pro, iOS 16

Posted on Jun 23, 2023 6:38 PM

Reply
3 replies

Jun 24, 2023 2:24 AM in response to Crazynsain79

You may try some of these steps, please chack after each step....


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  3. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



If nothing helped...


Get a Genius Bar Reservation and Apple Support Options - Apple


Contact Genius Bar.

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iPhone 12 Pro camera app won’t take pictures/freezes while zooming in

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